Login and password-reset email

Sign in on the login page with the email and password on the account, a passkey, or a wallet already linked to it. If the password-reset email does not show up, it is usually in spam, or the address you typed is not the one on the account.

Sign in

Open the login page, enter the email and password on the account, and choose Log in. When two-factor authentication is on, Authentication Code asks for the code from your authenticator app. A recovery code works once, in place of that code.

Log in with Passkey uses a passkey already on the account and skips the password and the authenticator code. Log in with MetaMask and Log in with Phantom use a wallet already linked to the account and skip the password. When two-factor authentication is on, MetaMask and Phantom still ask for the authenticator code.

A locked login

Too many failed attempts lock the account for a while. On the Locked page, wait, or choose Reset password to open the password reset.

Reset a forgotten password

On the login page, choose Forgot your password? Enter the email on the account and choose Send password reset link. The page says the request was accepted. That does not show whether the address has an account.

Open the link in the password-reset email. It lasts 60 minutes. On Reset password, enter a new password of at least 12 characters, confirm it, and choose Reset password. If the new password has appeared in a data leak, choose a different one. The reset signs you out of every session.

Change a password you still know

Open Settings & Security, then Password. Save signs out the other sessions and keeps this one.

A deactivated account

The password reset does not email a deactivated account. Sign in with the password, a passkey, or a wallet already on the account. If you have none of those, write to support before the 30 days run out. Account deactivation explains that window.

If the reset email never arrives

Mail only goes to the address on the account, so type that address exactly. Search spam, junk, and promotions for Infinity Hash and password. On a phone, open the full mailbox in a browser, because the mail app can hide folders. Mark a spam message as not spam.

Wait a few minutes, because delivery is not always instant, and look again. If the email is still missing, open the password reset at Forgot password one more time. Use that page. Do not use a link someone else sent you.

Write to support@infinity-hash.com from the address you believe is on the account, and include the exact email you entered. Support cannot choose a new password for you. The password reset still has to reach the inbox on the account.

Repeated requests

Too many requests in a short time can block further attempts. Wait, then try again from the password reset at Forgot password. Do not keep submitting.

If the signup code never arrives

Signup sends a 4-digit code, not a link. Search spam, then choose Resend code on the confirm screen. If the code still does not arrive, write to support with the email you used to sign up.