Login and password-reset email
If a verification code or password-reset email does not show up, it is almost always in spam/junk or a different inbox than you think. Check those first. The account is usually fine.
What to do if a password-reset email never arrives
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1. Confirm the registered email
Mail only goes to the address on the account. Type it exactly. A “link sent” screen only means the request was accepted. It does not prove that address has an account.
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2. Check spam, junk, and promotions
Search for Infinity Hash and password. On mobile, open the full mailbox in a browser. If you find it in spam, mark it as Not spam.
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3. Retry once from this website
Use Forgot password. Do not use a forwarded or third-party page. Too many requests in a short window can block further attempts.
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4. Wait a few minutes, then recheck
Delivery is usually quick but not always instant.
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5. Contact support with that email
Write to support@infinity-hash.com from the address you think is on the account. Include the exact email you entered. The reset still has to go through that inbox. Support cannot set a new password for you.
Frequently asked questions
Registration sends a 4-digit code, not a magic link. Search spam, then tap Resend code. If it still never arrives, contact support with the email you used to sign up.
No. The reset has to go through the email link.
Wait and try again later from the same official forgot-password page. Repeated requests can be rate-limited for security. Do not keep submitting in a loop.