Account deactivation and closure
You deactivate the account yourself from Settings & Security, then Profile. Deactivate account is at the bottom of Profile once the email on the account is verified. Support can't start it for you.
Before you start: check that your BTC payout address on the dashboard is correct, or save one. Your final payout goes to that address. Logging in during the 30 days cancels the deactivation, so it's easiest to sort out the address first.
How to deactivate
Read and confirm. The dialog explains what happens. Before you confirm, we show the payout address your final payout goes to. Tick "I understand that closing is final and that removed hashrate isn't refunded unless the law requires it." and enter your password.
Choose Continue. We email you a 6-digit code.
Enter the code. The code is valid for 15 minutes. If it expires, choose Send a new code. Then choose Deactivate account.
You're logged out straight away, and the deactivation has started. If you close the dialog before entering the code, nothing changes.
What changes right away
- Every session is logged out.
- Your Automatic scaling setting stays as it is during the 30 days.
- An email confirms that deactivation has started.
During the 30 days
Reminders arrive when 14 days, 7 days, 3 days and 1 day remain. If your pending BTC payout already reaches your minimum payout, it's still paid on your saved schedule during these 30 days. New rewards are handled by your Automatic scaling setting as usual.
Log in within 30 days with the password, a passkey, or a wallet already on the account, and that login cancels the deactivation. A password login and a wallet login still ask for the authenticator code when two-factor authentication is on. A passkey skips that code.
The password reset does not email a deactivated account. If the password is forgotten, and the account has no passkey and no wallet, write to support before the 30 days end. Login and password-reset email covers the reset.
After 30 days with no login
The account is closed for good.
- Your BTC is paid out. Your whole pending BTC payout is paid out to your BTC payout address as a final payout, even if it's below your usual minimum payout. Amounts too small to send on the Bitcoin network can't be paid out. The network fee is taken from that amount. If the amount is too small to cover the fee, it can't be paid out. Approved affiliate commissions are part of your pending payout, so they're included in your final payout. Like all payouts, the final payout is subject to our standard compliance checks.
- It goes out with other customers' payouts. Final payouts are sent together with other customers' payouts, usually within a few days of closing. We email you when it's sent.
- Everything else is removed. All hashrate in all your miners is removed, along with your referral codes, your loyalty tier, any discounts on the account, unused electricity credits (these aren't paid out, and are only refunded where the law requires it), and connected Telegram chats. The hashrate is not sold.
- Closing is final. A closed account can't be reopened, and removed hashrate isn't refunded unless the law requires it. You're welcome to create a new account later with a different email address.
After the payout has left, that bitcoin is at the address you saved. Sent bitcoin cannot be retrieved. The Terms cover account closure in full. Some account and transaction data is kept after closure where the law requires it, for example under anti-money-laundering rules. Our Privacy Policy explains this.
FAQ
Yes. Log in at any time during the 30 days and the deactivation is cancelled. Nothing is closed, and your Automatic scaling, payout schedule and minimum stay as you left them.
Yes. We hold your final payout for 90 days and email you once. To get it paid out, contact support: they can add a payout address for you after you confirm it with a code we email you. After 90 days your final payout isn't lost. Contact support and we'll look at your case. It's still easiest to save your BTC payout address before you deactivate, because your final payout goes there and logging in during the 30 days cancels the deactivation.
We recommend an address in a Bitcoin app you control. If you use a deposit address at a crypto platform, check that it accepts BTC deposits from mining payouts. Some platforms don't credit very small deposits, so if the amount is small, an address you control is the safer choice. Sent funds can't be pulled back.
No. At closure, the whole pending BTC payout is sent, even if it's below your minimum payout. This applies only to the final payout of a closed account.
The code goes to the email on the account. Check your spam folder, and after 60 seconds you can choose Send a new code. If you didn't ask to deactivate and you got a code, don't share it with anyone. Change your password and contact support. Your account stays active as long as the code isn't used.
No. Hashrate purchases are final, except where the law requires a refund, and closing the account doesn't change that. Your pending BTC payout is paid out as described above.